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Customer Support

Questions about access, billing, subscriptions, or refunds? Our team replies to every message within 48 hours.

Email Support

marketaguesso@gmail.com

Best for refunds, billing, and anything that needs details.

Send an Email

WhatsApp Support

+55 44 8802-4509

Best for quick questions about access and your account.

Contact via WhatsApp
Response time: we reply within 48 hours.
Before you write

Include these details so we can help faster

  • Your full name
  • Email used at checkout
  • Product name
  • Approximate purchase date
  • A short description of the issue
Step by step

Common requests

Recover your access

  1. Search your inbox for the email used at checkout.
  2. Check your spam, junk, and promotions folders.
  3. Still missing? Contact us with the details above and we will resend your access.

Cancel a subscription

  1. Send a cancellation request by email or WhatsApp.
  2. Use the email address linked to your purchase.
  3. Do it at least 24 hours before your next renewal.
  4. You will receive a confirmation by email.
Cancellation Policy →

Request a refund

  1. Make your request within 30 days of the purchase.
  2. Email us with your name, checkout email, product, and purchase date.
  3. We review requests within 5 business days.
  4. Approved refunds go back to your original payment method via Stripe.
Refund Policy →
FAQ

Frequently asked questions

After your payment is confirmed, you will receive an email at the address used during checkout with your access link. Open the link in any compatible web browser to begin using your product. If you do not receive the email, please check your spam or junk folder before contacting support.

No. All OSL GROUP products are browser-based and require no software installation. Simply open your access link in a compatible web browser on any device.

Yes. Our digital programs work on smartphones, tablets, laptops, and desktop computers. Simply open the access link in your mobile browser.

Yes. Both options are available, depending on the specific product. Whether a product is a one-time purchase or a recurring subscription, and all related billing terms, are clearly displayed on the product and checkout pages before payment.

You can cancel at any time by contacting us by email at marketaguesso@gmail.com or via WhatsApp at +55 44 8802-4509, using the email address associated with your purchase. Please review our Cancellation Policy for full details.

You may request a refund within 30 days of your purchase. Email marketaguesso@gmail.com with your full name, the email used at checkout, the product name, and the approximate purchase date. Please review our Refund Policy for full details.

First, check your spam or junk folder. Access emails are sent to the address provided during checkout. If you still cannot find it, contact our support team at marketaguesso@gmail.com and we will help you.

You can reach our team by email at marketaguesso@gmail.com or via WhatsApp at +55 44 8802-4509. We reply within 48 hours.

Yes. You can contact us via WhatsApp at +55 44 8802-4509. WhatsApp opens in a new tab.